Getting Out of a Verizon Wireless contract

My Verizon Wireless cell phone had some issues when I moved from the suburbs of Seattle in to the heart of the city. My home coverage went from working just fine to not at all. How could this be? Aren’t you supposed to have better coverage in metropolitan areas? Nevertheless this was not the case. I could not get a signal. Since I did not have a landline, my cell phone was how I communicated with the outside world. I was going to have to leave Verizon Wireless and switch to a carrier that I knew worked at my new house, Sprint.

Verizon Wirelesses’ cell phone coverage should work in Seattle. Period! In my opinion they had no excuse, so they were going to have to comply with one of two options:

1. Increase the cell coverage to work in my area.

2. Allow me cancel my contract fee free, since I was unable to use my cell where it mattered most.

Initially, Verizon Wireless did not share my view. As it turns out, they will try anything to keep you from canceling service. According to the contract, you could get out if coverage did not extend to your residence—but you had to prove it on their terms by dealing with a lot of bureaucratic red tape. Isn’t it funny how they make it so easy to sign-up, but so hard to get out?

To prove you did not have coverage, you had to wait for a service person to come out and survey the signal in the area. The catch to this is they will not go into your house, only outside. Sure I can probably walk down the street to find a signal, but that is not what I am going to do! Of course the signal was perfectly fine when you went outside.

In frustration, I called again to speak with a higher authority about canceling the contract. They only remedy they were willing to offer was to send someone again to check on the signal. As if! Only this time someone got my address mixed up and was sent to the suburb where I used to live. I had perfect coverage at my previous residence, but for some reason it did not appear this way when they checked the coverage.

When they called to let me know they would be canceling my contract, free of charge, I did not correct them when they told me that the address they checked did not have adequate service. Ha!!! Now the table’s turned and I pulled the wool over their eyes. Well, sort of.

What I learned from this experience is that it pays off to be persistent. Especially when dealing with mega corporations whose goal it is to keep you paying. When you try enough times, someone is bound to make a mistake in your favor or you will talk to the right person who is willing to help you out. Try as they might, even the biggest corporation cannot control the human in their employees.

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