Getting Out of an AT&T Wireless Contract

For this wireless/cell phone cancellation method we are going to take advantage of “adverse material changes” or a Checking the Facts negotiation strategy.  When you enter into an AT&T Wireless Contract you are agreeing to specific terms and conditions.  You agree to abide by the contract you sign.  However Cell phone companies change these terms and conditions several times a year.

Here is an excerpt from the current AT&T wireless contract.

Changes to the terms and conditions: These terms and conditions may be changed from time-to-time. AT&T will post the most current version of these terms and conditions at att.com/MediaTerms or other appropriate location. Please check these regularly to inform yourself about changes to the terms and conditions.

AT&T expects you to stick to what you say you are going to do when you enter into contract with them.  Therefore you also have the right to expect them to do the same.  That include not changing the rules halfway through the game.  If the changes actually affect you, you have the right to ask to be let out of the contract.  Sure they will resist, but if you are persistent and polite when you explain to them that their changes adversely effect you, you will prevail.

Be sure that the changes actually apply to you and don’t just effect other plans.  The customer service reps are well trained to spot these differences and will be sure to use them to keep you under contract.  Remember their contract says that they can drop you if you break it.  So you can drop them if they break it.

This is just one method among many to get out of wireless contracts.  Be sure you find the one that you are comfortable with, you will be defending your position for at least an hour to the reps.  Getting out of a contract with a cell phone company and avoiding the Early Termination Fee(ETF) is not easy.

Remember your mission is work with the customer service representative.  If you lose your cool and become argumentative you risk them doing the same.  If who you are talking to becomes a stick in the mud and won’t budge, ask to talk to someone who can help you.  By being polite, firm, and unrelenting you will succeed.  If you totally lose your position, call back once you have regained you cool and hit it up with an entirely different rep.

Here are a few of our other posts about getting out of wireless contracts:  Getting out of a Verizon Wireless Contract, Getting out of a Sprint Wireless Contract, and Cancelling a Sprint Cell Phone Contract.  I am sure we will have more to come, so stay tuned.

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